Case Studies Archive

Jun 13

Scaling Patient Scheduling and Support for a Growing Gastroenterology Practice

By Charina Mirasol

How a Vermont-Based Clinic Scaled Scheduling and Admin Operations with Connext Overview Vermont Gastroenterology, an independent physician-owned practice, partnered with Connext to overcome local hiring constraints and rising patient demand.…

May 30

Love0

Supporting Healthcare Automation with Scalable Staffing for a Healthtech Startup

By Charina Mirasol

How a Healthtech Startup Cleared Backlogs and Scaled Fast with Connext Overview A New York–based healthtech startup partnered with Connext to overcome staffing limitations and support rapid growth in its…

May 28

Love0

Creating a Collaborative and People-First Outsourcing Experience for a U.S.-Based IT Services Company

By Charina Mirasol

How a Managed Service Provider Rebuilt Their Offshore Team with Connext and Achieved Scalable, High-Impact Growth Overview: After facing poor engagement and unreliable support from a previous outsourcing vendor, a…

May 16

Love0

Strengthening Back-Office Operations for a Growing Health Benefits Platform

By Charina Mirasol

Learn how Connext helped support and grow the business with offshore solutions Overview As Venteur expanded its health benefits platform to serve more individuals and small businesses, the company needed…

May 13

Love0

Empowering a U.S.-Based University with Scalable Operational Support and a Trusted Offshore Team

By Charina Mirasol

Solving Staffing Challenges for a U.S. University with Trusted Offshore Support How Connext Helped a Private Institution Improve Operational Efficiency, Compliance, and Retention Overview Facing compliance-driven staffing shortages and growing…

Apr 26

Love0

Building a Responsive Call Center and Patient Engagement Team for a Leading Eye Care Provider

By Charina Mirasol

Overview A leading ophthalmology practice in the Greater New York City area partnered with Connext to address high call abandonment rates, overwhelmed internal teams, and the need for scalable patient…

Apr 22

Love0

Scaling Operational Support for a Global Investment Management Firm

By Charina Mirasol

Building a Specialized Offshore Team to Support Financial Growth and Expansion Overview: A global investment management firm partnered with Connext to scale operations, reduce costs, and overcome talent shortages in…

Mar 15

Love0

Scaling a Records Retrieval Company with a Custom Offshore Team

By Charina Mirasol

Overview: Discover how a custom offshore team can unlock new levels of growth and efficiency. This case study reveals the real-life journey of a records retrieval company that scaled its…

Mar 15

Love0

Scaling a Leading Multifamily Flooring Company with Offshore Accounting Support

By Charina Mirasol

Overview: Unlock the secret to scaling your business with this compelling case study that dives into how a leading multifamily flooring company transformed its operations through offshore accounting support. This…

Mar 15

Love0

Building a Cross-Functional Support Team for a POS Software Company with Connext

By Charina Mirasol

Overview: Elevate your customer support strategy with our comprehensive case study. This in-depth guide explains how a leading POS software company built a high-performing, cross-functional support team that streamlined operations…

Mar 15

Love0

Building a Multilingual Patient Scheduling Team for a Vision Clinic Holding Company

By Charina Mirasol

Overview: Unlock the power of strategic staffing and transform your patient scheduling process! This compelling case study reveals how a forward-thinking vision clinic holding company built a high-performing, multilingual patient…

Mar 15

Love0

Augmenting a Revenue Cycle Management Company’s Workforce with Medical Billing Specialists in the Philippines

By Charina Mirasol

Overview: Struggling with rising costs and inefficiencies in revenue cycle management? This case study reveals how a leading RCM company gained a competitive edge by outsourcing medical billing specialists to…

Mar 15

Love0

Building Custom Support Teams for an IT Managed Service Provider Holding Company

By Charina Mirasol

Overview: Discover how a leading IT Managed Service Provider (MSP) Holding Company streamlined operations and scaled its support capabilities with a custom-built offshore team. This case study explores the strategies…

Mar 15

Love0

Scaling a US-based Mortgage Team with Connext

By Charina Mirasol

Overview: Unlock the key to scalable mortgage operations! Discover how a U.S.-based mortgage company successfully expanded its team, optimized workflows, and reduced costs while maintaining compliance and service quality. This…

Mar 15

Love0

Transitioning A Dental Software Company To Connext For Enhanced Efficiency And Compliance

Transitioning A Dental Software Company To Connext for Efficiency

By Charina Mirasol

Overview: Looking to streamline operations and boost efficiency in your software company? This case study explores how a dental software company overcame operational bottlenecks by transitioning to a dedicated offshore…

Mar 15

Love0

Building a Scalable Operations Team for a Public Biotechnology Company

By Charina Mirasol

Overview Scaling operations in the biotechnology industry requires precision, expertise, and a strategic approach to workforce management. This case study explores how a public biotech company successfully built a scalable…

Mar 15

Love0

How Connext Global Solutions Unlocks Client Growth By Providing Accounting Support

By Charina Mirasol

Overview: Ready to take your financial operations to the next level? This case study from Connext Global Solutions reveals how businesses across industries—healthcare, construction, and more—leverage tailored accounting support to…

Mar 15

Love0

Hands Writing Business Documents Desk Concept

Streamlining Business Processes with a Dedicated Offshore Team

By Charina Mirasol

Overview Unlock the potential of your business with our comprehensive guide on streamlining processes using a dedicated offshore team! In this insightful case study, we showcase the transformative journey of…

Mar 15

Love0

Process Automation Financial Services

By Charina Mirasol

Overview In today’s fast-paced business environment, efficiency is everything. This case study explores how Robotic Process Automation (RPA) can transform operations by streamlining workflows, reducing costs, and eliminating manual errors.…

Mar 14

Love0

Building ‘Industry-Best’ Property Management Service Offshore

By Charina Mirasol

Overview Unlock the secrets to revolutionizing your property management operations with our in-depth case study. This guide dives into a real-world success story, detailing the challenges faced by property management…

Mar 14

Love0

Developing a Central Scheduling System for a Nationwide Healthcare System

By Charina Mirasol

Overview Unlock a new level of operational efficiency with our Scheduling Case Study. This compelling guide is packed with actionable insights and real-world examples that reveal how optimized scheduling can…

Mar 14

Love0

Multi-Skilled Associate Integration for a Pharmacy Group

By Charina Mirasol

Overview: Unlock a new era of pharmacy operations with our dynamic guide on integrating multi-skilled associates. This essential PDF dives into real-world strategies for blending diverse talents to streamline processes,…

Mar 14

Love0

Hawaii Title and Escrow Services

By Charina Mirasol

Overview: Discover how a leading Title and Escrow company in Hawaii overcame staffing shortages and operational challenges by partnering with Connext. This collaboration led to significantly improved service levels and…

Mar 13

Love0

Cost and Process Improvement for Title and Escrow

By Charina Mirasol

Overview The title and escrow industry faces increasing pressure to streamline operations, reduce costs, and improve service delivery. This guide dives into cost and process improvement strategies specifically tailored for…

Mar 13

Love0

Direct Booking Solution for an Entertainment Firm

By Charina Mirasol

Overview In the competitive entertainment industry, seamless booking experiences can make or break customer satisfaction and revenue growth. This case study explores how a leading entertainment firm transformed its direct…

Mar 13

Love0

Recruitment Services for Expense Management Software Company

By Charina Mirasol

Overview Unlock the secrets to recruitment excellence in the expense management software sector with our comprehensive guide. This resource dives into industry-specific challenges and opportunities, offering actionable strategies and proven…

Mar 13

Love0

Staff Augmentation for Accounting Management

By Charina Mirasol

Overview Unlock the potential of your accounting management firm with our comprehensive guide on staff augmentation. This resource is designed to empower you with actionable insights and strategic frameworks to…

Mar 13

Love0

IT Staff Augmentation for Payment Services Company

By Charina Mirasol

Overview Discover a transformative guide that empowers payment services companies to revolutionize their IT operations. This comprehensive resource dives into the strategic benefits of IT staff augmentation, offering practical insights…

Mar 12

Love0

Creating a 24/7 Customer Support team for Venture- backed E-Commerce Startup

By Charina Mirasol

Overview Unlock the secrets behind building a seamless, round-the-clock customer support team with this in-depth case study. Discover how a venture-backed e-commerce startup transformed its customer service, overcoming challenges and…

Mar 12

Love0

Creating a Cross Functional Support Team for a Regional Bank

By Charina Mirasol

Overview Discover the transformative power of integrated support in our exclusive case study, Creating a Cross-Functional Support Team for a Regional Bank. This guide dives into the journey of a…

Mar 12

Love0

Building a Custom Offshore Accounting Team for a Retail Grocery Chain

By Charina Mirasol

Overview In today’s highly competitive retail grocery industry, financial accuracy and operational efficiency are critical for success. This guide explores how a custom offshore accounting team can streamline financial management,…

Mar 11

Love0

Building a Dedicated Offshore Credentialing Team to Support Business Growth

By Charina Mirasol

Overview Efficient credentialing is critical for healthcare organizations, ensuring compliance, reducing administrative burdens, and accelerating provider onboarding. This case study explores how a business successfully built a dedicated offshore credentialing…

About us

What we do

How We Help

Locations

Careers